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Web Address

1.

What is a Web Address (Domain Name)?

2.

Do I have to get a new Web address or can I use one that I already have?

3.

I can't find a Web address that works for my Web site; lots of the names
I've tried are taken.   I don't have a Web address to transfer either.
What should I do?

 
Web Hosting

4.

What is Web hosting?

5.

How much will my hosting provider charge me to transfer my Web address
(domain name) to use with my new Web site?

6.

How do I know that I'll have a reliable hosting provider for my Web site?

 
Questions about Web Site Designs

7.

What is a Web site "Design"?

8.

Will I be able to see my site before it gets 
published to the Internet
?

9.

How long will it take me to build my site?

110.

What if I want to change my site content after 
it's been published online?

111.

What if I want to change my Web site design after its been 
published to the Internet?

12.

How much will it cost to make changes to my Web site after the 
warranty expires?

13.

How can I be sure my site will be unique?

 
Billing and Cancellation Information

14.

What is your Returns/Cancellation Policy?
 
 

Practically speaking, your Web Address is your Internet identity and your online brand. Your customers will remember this name and use it to find your Web site, your products or your services. And since no two parties can ever hold the exact Web Address simultaneously, your Internet identity is totally unique.

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2. Do I have to get a new Web address or can I use one 
that I already have?

You can use an existing Web address or request a new one.

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3. I can't find a Web address that works for my Web site; lots of the names I've tried are taken. I don't have a Web address to transfer either. What should I do?

Your Web site must have a Web address in order to be found on the Internet. We can help you with this, each step of the way at no extra charge. We do this all the time, and we will happily answer any questions you may have.

But if you want to get a Web site now (and register your Web address later) you can have us build your site, then download the site to your computer. Just remember that your Web site won't be on the Internet until you have registered your Web address.  

(If you decide to do your own registration, many hosting providers offer "third level domain names" [e.g. www.yourcompanyname.abc_company.com]. If you have dial up access to the Internet through an Internet Service Provider (ISP) you may already have space for a Web site with a third level domain name. Check with your existing provider for details.)

We suggest, that your own private address however, of (e.g. www.yourcompany.com) is much more strategic, and a wiser way to proceed. It is shorter, and easier to remember for all those good folks looking for you.

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4. What is Web hosting?

You will need TWO things in order to "get on the air"...
A designed and working
A. Web Site, and a B. Host.

In order to establish your online identity with a Web site (in addition to our creating your website design), you'll need a "host" who handles the technical complications (simplified) that are essential monthly, so your customers can find you on the Internet. We can help you arrange for this service with an Internet Service Provider or Web hosting company, or we can do it for you. They charge about $19.95 per month to handle the "internet highway" technicalities, and we will be happy to set it all up for you at no extra charge.

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5. How much will my hosting provider charge me to transfer my Web address (domain name) to use with my new Web site?

Most hosting providers do not charge to transfer a Web address. Please note that we do not charge for this transfer at all; any transfer charges that you may incur would come directly from your current hosting provider.

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6. How do I know that I'll have a 'reliable' hosting provider for my Web site?

To simplify the process of getting your Web site up and running, we can automatically arrange your Web site hosting for you. We work only with leading, reliable hosting providers. It makes life so much easier and is more cost-effective in the long run. If you are already on the internet, we will be pleased to work with your existing web host as well. 

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7. What is a Web site "design"?

Web site designs are professional, creatively designed interactive web pages that include complex features such as intricate page layouts (versus basic headers and wallpapers), custom interactive buttons (versus hyperlink navigation), unique font and color schemes (versus basic HTML text styles), and our preferred use of dynamic button rollovers using your own unique graphics. Photos and strategically placed logo designs are essential components too. We are a design studio as well, and can facilitate all things you may need from 'A to Z.' We are able to design your company brochures at the same time, using many of the same files we will use to create your Web site, at great savings to you!

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8. Will I be able to see my site before it gets published to the Internet?

Yes, we let you preview your personalized Web site throughout its development, long before it is finally published.  Each time we change your content you can preview your site to make sure you like what you see. And, you can even change your content after we've published it.

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9. How long will it take to build my site?

We can create preliminary concepts for your Web site within 2 business days and present it to you online to see. Once you review and give us your feedback, the remaining process to complete the site and make it live online takes several additional days of good and focused hard work, and of course, all depending on the complexity of your project. We will stay in constant communication until you are satisfied with its direction, and invite you to take a cooperative position in its progress if you wish...or simply 'check in' as often as you want and watch us create our 'magic' for you from beginning to end!

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10. What if I want to change my site content after it's been published?

Your Web site is designed to be flexible and to grow with your business. You can always update your text and graphics by simply requesting your changes. We are always here to listen to your comments and requests.

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11. What if I want to change my Web site design after its been published to the Internet?

In the event you wish to redesign some of the integral design elements  after the approval of your Web site, you will be subject to a $200.00 Design Change fee plus additional hourly fees of $75.00 per hour...we promise no surprises in this area and will advise you of our status each step of the way with your approvals as we go.

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12. How much will it cost to make changes to my Web site once the warranty period expires?

Quite often if a client simply needs a quick change such as editing text which will only take a few minutes
Quite often if a client simply needs a quick change such as editing text which will only take a few minutes we simply do it for free. If the changes or additions appear to be significant then we either produce another contract for the development at a fixed cost, or simply bill you at our current hourly rate. Currently our rates start at $75.00 per hour for design and $100.00 per hour for programming.

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13. How can I be sure my site will be unique?

Each Web site design in all ways promises to be a unique,  custom-designed 'work of art' meant to be utilized only by you and your company

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14. What is your Returns/Cancellations Policy?

You shall have the right to a 50% refund of your deposit within 4 business days of reviewing your preliminary design concept. If you proceed and have approved your Web site each step of the way and have downloaded it, published it to the Internet, or more than 5 business days have passed since Final Approvals and final payment, then no refunds will be given.  In all fairness, we will work with you to ensure that everything is to your COMPLETE SATISFACTION now and long after, as your company and your website needs continue to grow....This we guarantee. 

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  Updated 09/15/13
2001 www.sandralamarche.com

For more information, questions, comments, or any other feedback,
feel free to
drop me a line.  Send an email to:
info@sandralamarche.com